Customer Support Associate

Workstream is a mission-driven company that builds premium, modern software solutions for hourly businesses. The Customer Support Associate will be a core member of the customer support team, providing exceptional support to customers via phone, email, and chat. The role requires a strong passion for customer service, adaptability, and a long-term vision for working and growing with a Silicon Valley-based technology startup.

Requirements

• 1 to 3 years experience as a Customer Support Specialist or similar CS role
• Must be fluent in English both verbal and written
• Must have Phone Support experience
• Must have experience using help desk software and remote support tools
• Must be willing to work following the US time zone
• Must have a high-speed and stable primary and backup internet connection (at least 50 Mbps)
• Must be willing to attend occasional in-person meetings in Metro Manila

Benefits

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni