Senior Client Success Manager (Remote)

The Senior Client Success Manager plays a critical role in shaping and growing strategic partnerships across the academic, government, and regulatory sectors in the United States. The role demands executive-level presence, autonomy, and strategic influence to ensure long-term client satisfaction, retention, and revenue growth.

Requirements

• Bachelor's degree in business, public administration, education (or related), master's degree preferred, or equivalent related experience.
• Minimum 8 years of progressive experience in client success, account management, or stakeholder engagement, ideally within government, higher education, credential evaluation, or regulated sectors.
• Vast experience managing high profile client portfolios and complex stakeholder networks, particularly in the United States.
• Expertise in Salesforce CRM and Al-powered automation tools for client management, forecasting, and reporting.
• Proven experience with executive-level business reviews, develop comprehensive account retention strategies, and drive complex issue resolution.

Benefits

• Competitive compensation
• Comprehensive benefits
• Tangible rewards to celebrate contributions
• Generous time-off policies
• Flexible scheduling
• Remote work options
• Comprehensive wellness programs
• Tuition reimbursement opportunities