Service Manager

The Service Manager role involves owning the services offered by the company, ensuring customer satisfaction, managing costs, and improving services. The role requires a degree in IT, Engineering, Business, or similar, and hands-on experience in service management, account management, or a similar role. Key skills include customer management, problem solving, stakeholder engagement, data analysis, and financial awareness.

Requirements

• Degree in IT, Engineering, Business, or similar, or solid real-world experience
• Hands-on experience in service management, account management, or a similar role
• Knowledge of service delivery metrics, SLAs, and reporting
• Budgeting or cost-management experience
• Great communication and relationship-building skills
• Familiar with ticketing systems and reporting tools
• Analytical enough to spot optimization opportunities and quantify savings

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan