Service Manager

Digicel is seeking a Service Manager to lead the Service Management function and ensure high customer retention, service excellence, and operational stability across the Business Solutions portfolio.

Requirements

• Minimum 7-10 years experience in service management, customer success, or operations within a B2B environment
• At least 3-5 years in a senior leadership or people-management role
• Experience within telecommunications, ICT, or technology-driven service environments is strongly preferred
• Degree in Business Management, Operations, IT, or a related discipline is desirable
• Strong leadership and people-management capabilities
• Strategic mindset with the ability to translate strategy into execution
• Deep customer-centric and service excellence orientation
• Excellent problem-solving and decision-making abilities
• Strong stakeholder-management and influencing skills at executive level
• Commercial awareness with the ability to balance customer needs and business objectives
• Data-driven approach with strong analytical and reporting skills