Dynamic PC Support

Provide customer support for designated equipment, answer client questions, and complete administrative tasks related to service calls.

Requirements

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria
• Complete all administrative tasks associated with each call
• Complete real-time reporting of all calls
• Follow established policies, guidelines, and documents
• Ensure control of assets and inventory
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines
• Maintain all required OEM Certifications
• Knowledge of relevant software and hardware
• Valid Driver's License and reliable transportation

Benefits

• Generous Paid Time Off
• 401k Matching