Head of Digital Experience

The Head of Digital Experience will lead and scale Wpromote's website, CRO, and technical account management capabilities, overseeing a team of digital experience professionals and nearshore development partners. This leader will elevate technical standards, drive scalable processes, and connect digital experience work directly to performance outcomes.

Requirements

• Leading and developing a team of digital experience professionals
• Overseeing nearshore development contractors
• Defining and evolving Wpromote's website and digital experience strategy
• Establishing clear delivery standards and quality benchmarks
• Managing the P&L of the Digital Experience department
• Driving technical architecture decisions and best practices
• Elevating CRO capabilities and embedding experimentation frameworks
• Introducing structure to delivery workflows, QA checkpoints, and estimation practices
• Building scalable workflows, QA processes, and documentation standards
• Partnering cross-functionally with SEO, Content Marketing, Paid Media, Analytics, Lifecycle, and Client Services
• Ensuring major experience initiatives begin with clearly defined growth objectives and measurable success criteria
• Acting as the senior technical escalation point for complex client engagements
• Ensuring delivery excellence across timelines, budgets, and performance expectations
• Formalizing post-launch performance reviews
• Guiding technical roadmaps and resource planning
• Contributing to executive planning and innovation conversations

Benefits

• Unlimited PTO
• Extended Holiday break (Winter)
• Flexible schedules
• Work from anywhere options
• 100% paid parental leave
• 401(k) matching
• Medical, Dental, Vision, Life, Pet Insurance
• Sponsored life insurance
• Short Term Disability insurance and additional voluntary insurance
• Annual Class Pass credits