Client Operations Program Manager

Wrapbook is seeking a Client Operations Program Manager to drive execution across their Client Operations organization. The ideal candidate will have 5+ years of experience in program management, strategic operations, business operations, or an equivalent role. The role involves leading cross-functional initiatives, managing dependencies, and building durable systems.

Requirements

• 5+ years in program management, strategic operations, business operations, or an equivalent role
• Experience in a Series B/C SaaS or similarly operationally complex environment
• Track record of driving ambiguous, cross-functional initiatives from discovery to delivery
• Experience building dashboards, planning frameworks, and operational documentation
• Proficiency in tools like Notion, Linear, Salesforce, and Omni Analytics (or similar)
• Strong written communicator — able to produce executive-ready artifacts independently
• Skilled at influencing without authority across multiple functions and levels
• Strong judgment; knows when to escalate and when to decide
• High ownership, low ego — comfortable doing the unglamorous work that makes everything else run
• Active, fluent use of AI tools (e.g. Claude, ChatGPT, etc) as a core part of how you work — for drafting, synthesis, research, and building automations

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service