Wrapbook is building the operating system for the project economy in one of the most complex payroll and compliance environments in the world. As we scale, growth depends not just on demand—but on operational reliability, execution capacity, and customer trust.
Requirements
- 3–6+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Business Systems, or similar roles.
- Experience supporting post-sale teams in a B2B SaaS or operationally complex environment.
- Experience identifying business problems, structuring requirements, and driving system or process improvements.
- Strong analytical skills and comfort using Salesforce and operational data to inform decisions.
- Strong systems thinking and process design skills, with a bias toward durable, scalable workflows.
- Comfortable operating in build-mode environments where execution ownership is expected.
- Strong cross-functional communicator who can navigate ambiguity, align stakeholders, and drive clarity.
- Customer-centric, with a bias toward accountability, operational rigor, and continuous improvement.
- AI-first / automation-first mindset with disciplined judgment.
- Salesforce & Technical Fluency: Strong working knowledge of Salesforce (Service Cloud, reporting, dashboards, Flows).
- Ability to implement solutions via direct Salesforce configuration, lightweight customization, or by producing detailed technical requirements for execution by the GTM Systems Architect or Developer.
- Comfort working across adjacent tools (support platforms, telephony, chat, email) and ensuring clean integration and reliable data capture.
- Salesforce Administrator Certification (Plat-Admn-201) — Required
- Salesforce Business Analyst (BA-201) — Nice to have
- Salesforce Advanced Administrator (Plat-Admn-301) — Nice to have
Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
