Customer Success Manager

Wrike is looking for a Customer Success Manager to manage a portfolio of Mid Market customers in Australia and New Zealand. The ideal candidate will have experience in customer success management, project management, and business process redesign.

Requirements

• 4+ years experience in Customer Success Management or customer-facing role supporting mid-market clients
• Degree in Business is required
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams
• Able to build and maintain strong relationships with a diverse set of clients, including executives
• Knowledge and hands-on experience in project management, business process redesign, and change management
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic
• Willing to dive into technical details of a product to understand it thoroughly
• Having a problem-solver mentality, being a critical thinker, and generally curious
• Passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• Being a strong team player
• Possessing a self-starter attitude with strong ownership skills, willing to go above and beyond the job description

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Hybrid work mode