IT Service Management Specialist
Wrist Ship SupplyManila, Philippines
Posted January 7, 2026
Full Time
About the Company
Wrist is the world's leading ship and offshore supplier of marine provisions and stores, with a market share of approximately 12%. We are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.
Job Description
Wrist is seeking an IT Service Management Specialist to play a central role in shaping and improving our IT processes. You will take ownership of the ITSM area and help drive the development of structured workflows and management practices across our IT organization.
Requirements
- At least 5 years of experience with implementing and managing IT processes in a larger IT organization
- Deep knowledge of IT Service Management in theory (ITIL, etc.) and practice
- Experience with ITSM products and ability to be the organization's overall responsible for the platform's use and development in the organisation
- ITIL 4 certification (minimum Foundation level) or higher
- Experience with major ITSM platforms (ServiceNow, Jira Service Management, etc.)
- Project management experience or certification (PMP, Prince2)
- Knowledge of DevOps practices and tools
- Experience with IT service continuity planning
- Background in technology operations or support functions
- Contributed to process work, both in terms of agreement-making and ongoing management of the collaboration relationship
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and inclusive work environment
- Hybrid work setup
