Enterprise AI customer success manager, adoption (East)

WRITER is seeking a Customer Success Manager to drive AI adoption and activation strategy for strategic customers, focusing on showcasing the platform's power and ensuring persistent organizational adoption.

Requirements

• 5-9 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts
• Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures
• Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences

Benefits

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for: Wellness stipend, Learning and development stipend, Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k