Strategic AI customer success manager, adoption (West)

We're seeking a customer success manager to drive the AI adoption and activation strategy for our most strategic customers. This role focuses on showcasing the platform's power and ensuring persistent organizational adoption.

Requirements

• 10+ years of experience in customer-facing roles
• Strong record of high-touch service and deep adoption in complex organizations
• Technical aptitude and AI enthusiasm
• Ability to manage and execute across multiple high-priority projects
• Skilled in enablement and change management
• Exceptional executive presence and presentation skills
• Experience delivering technical capabilities to a wide range of audiences

Benefits

• Generous Paid Time Off
• Medical, dental, and vision coverage
• Paid parental leave
• Fertility and family planning support
• Early-detection cancer testing
• Flexible spending account
• Health savings account
• Annual work-life stipends for wellness, learning, and development