Enterprise AI customer success manager, adoption (West)
WriterSan Francisco, California, United States
Posted February 4, 2026
Full Time
About the Company
Writer is an enterprise-focused AI platform that enables teams to build, activate, and manage AI agents using advanced LLMs. Specializing in NLP, generative AI, and enterprise solutions, Writer accelerates product launches, enhances financial research, and improves clinical trials for leading companies like Accenture and Mars. With a strong investment backing from top-tier venture firms, Writer delivers unmatched ROI and drives innovation across critical business processes.
Job Description
WRITER is a leading enterprise AI company that seeks a customer success manager to drive AI adoption and activation strategy for its most strategic customers.
Requirements
- 5-9 years in customer facing roles
- Strong record of high-touch service and deep adoption in complex organizations
- Technical aptitude and AI enthusiasm
- Ability to manage and execute across multiple high-priority projects
- Exceptional executive presence
- Proactively simplifies complexity, fosters champions, and actively listens to understand customer needs deeply
Benefits
- Generous PTO
- Medical, dental, and vision coverage
- Paid parental leave
- Fertility and family planning support
- Early-detection cancer testing
- Flexible spending account and dependent FSA options
- Health savings account with company contribution
- Annual work-life stipends for wellness, learning and development, and company-wide off-sites