IT Support Engineer

IT Support Engineer responsible for providing customer service and technical support to clients, including on-site assistance and phone coverage, with a focus on timely resolution of requests and excellent customer service.

Requirements

• Bachelor’s degree from a four-year university or equivalent experience
• Minimum of 3 years of technical support experience required
• On-site technical support experience preferred
• Basic diagnostic and analytical skills
• Basic competency in the use and troubleshooting of MS Office products
• Experience using Windows 7, 10, and/or Mac OS
• Ability to be proactive and able to take direction and establish ownership of issues through resolution
• Positive attitude
• Strong written, oral, and interpersonal communication skills
• Strong telephone presence with organized follow-up skills
• Ability to follow established operating procedures
• Strong, service-oriented, customer-focused
• Strong attention to detail
• Experience working constructively in a team-oriented, collaborative environment

Benefits

• Salary range $60K - $70K
• 100% of medical, dental, and vision for you and your family
• 401K with company match up to 4% of salary
• Certification reimbursement and annual training budget
• 17 Days PTO per year in addition to paid training days
• Bonuses for referring new clients or employees