IT Support Engineer responsible for providing customer service and technical support to clients, including on-site assistance and phone coverage, with a focus on timely resolution of requests and excellent customer service.
Requirements
- Bachelor’s degree from a four-year university or equivalent experience
- Minimum of 3 years of technical support experience required
- On-site technical support experience preferred
- Basic diagnostic and analytical skills
- Basic competency in the use and troubleshooting of MS Office products
- Experience using Windows 7, 10, and/or Mac OS
- Ability to be proactive and able to take direction and establish ownership of issues through resolution
- Positive attitude
- Strong written, oral, and interpersonal communication skills
- Strong telephone presence with organized follow-up skills
- Ability to follow established operating procedures
- Strong, service-oriented, customer-focused
- Strong attention to detail
- Experience working constructively in a team-oriented, collaborative environment
Benefits
- Salary range $60K - $70K
- 100% of medical, dental, and vision for you and your family
- 401K with company match up to 4% of salary
- Certification reimbursement and annual training budget
- 17 Days PTO per year in addition to paid training days
- Bonuses for referring new clients or employees