IT Support Engineer I (Hybrid - Central Coast California)

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position.

Requirements

• Provide front line phone coverage, and participate in various call center groups
• Provide on-site assistance to clients within your local geography
• Provide excellent customer service to Xantrion’s client base.
• Provide technical support as assigned for issues related to computer systems, software, and hardware.
• Log and track support requests in ConnectWise.
• Prioritize and/or escalate tickets as required to ensure customer satisfaction.
• Brief customers, as well as management, on the status of current resolution efforts.
• Work with third party support providers when necessary.
• Follow up with customers to ensure an issue has been resolved.
• Submit semi-monthly timesheet and expense reports.
• Attending scheduled training and meeting sessions.
• Meet with your manager regularly to discuss opportunities and achievements.
• Ability to work a variable shift any time during Xantrion’s business hours.
• Perform audits of customer information and systems as necessary to ensure accuracy.
• Take support tickets from the dispatcher.
• Update and schedule service tickets until issues have been resolved or further escalated.
• Perform other duties or special projects as assigned.

Benefits

• 100% of medical, dental, and vision for you and your family
• 401K with company match up to 4% of salary
• Certification reimbursement and annual training budget
• 17 Days PTO per year in addition to paid training days
• Bonuses for referring new clients or employees