If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position.
Requirements
- Provide front line phone coverage, and participate in various call center groups
- Provide on-site assistance to clients within your local geography
- Provide excellent customer service to Xantrion’s client base.
- Provide technical support as assigned for issues related to computer systems, software, and hardware.
- Log and track support requests in ConnectWise.
- Prioritize and/or escalate tickets as required to ensure customer satisfaction.
- Brief customers, as well as management, on the status of current resolution efforts.
- Work with third party support providers when necessary.
- Follow up with customers to ensure an issue has been resolved.
- Submit semi-monthly timesheet and expense reports.
- Attending scheduled training and meeting sessions.
- Meet with your manager regularly to discuss opportunities and achievements.
- Ability to work a variable shift any time during Xantrion’s business hours.
- Perform audits of customer information and systems as necessary to ensure accuracy.
- Take support tickets from the dispatcher.
- Update and schedule service tickets until issues have been resolved or further escalated.
- Perform other duties or special projects as assigned.
Benefits
- 100% of medical, dental, and vision for you and your family
- 401K with company match up to 4% of salary
- Certification reimbursement and annual training budget
- 17 Days PTO per year in addition to paid training days
- Bonuses for referring new clients or employees