IT 2nd Line Technical Analyst
XeroxWakefield, England, United Kingdom
Posted December 12, 2025
Full Time
About the Company
Xerox has redefined the workplace experience for over 100 years, offering technology solutions and services to power the hybrid workplace.
Job Description
Xerox is looking for an experienced 2nd Line Technical Analyst to provide high-quality IT support to customers across desktop, server, and network environments. The role involves handling escalations, resolving complex incidents, and maintaining secure infrastructure.
Requirements
- 2+ years' experience in a customer-facing IT support role
- Strong troubleshooting skills across Windows 10/11, Windows Server, Microsoft 365, Active Directory/Entra ID, DNS, DHCP, Desktops, laptops, printers, and basic network devices
- Confident communicator with excellent customer-facing skills
- Team player with a proactive, "can-do" attitude and willingness to learn
- Full clean driving license
