Software Technical Support Associate
XeroxAnn Arbor, Michigan, United States • Novi, Michigan, United States
Posted March 20, 2026
41940 - 83880 USD
Full Time
About the Company
Xerox is a services‑led, software‑enabled technology company that has been transforming workplace experiences for over a century. Leveraging advanced print, digital, and AI‑driven solutions, the company empowers hybrid workforces worldwide with printers, digital printing, office workflow tools, and personalized software services. The 2025 acquisition of Lexmark expanded Xerox’s global reach, deepened its service capabilities, and broadened its portfolio of workplace technologies. With a relentless focus on innovation and client‑centric design, Xerox helps offices, classrooms, and hospitals adapt to a constantly evolving business landscape.
Job Description
This is an intermediate (specialist) level technical position, contributing directly to achievement of revenue growth and customer satisfaction, providing technical support to the client and Managed Services personnel, and augmenting TS (CSE) support.
Requirements
- Possess working technical knowledge of Office and/or Production products/systems
- Actively assist Account Managers to resolve day-to-day technical issues and implement corrective actions
- Establish working relationships with Xerox groups and external customer's departments to provide 100% customer satisfaction
Benefits
- Competitive compensation
- Significant financial rewards for overachievement
- Comprehensive benefits offerings
- Retirement Plan
- Paid holidays, personal choice days, and paid time off
