SVCS CUSTOMER OPS SUPPORT 2

Responsible for all aspects of the operations of a managed services contract, managing delivery of contracted services to clients and ensuring SLAs and KPIs are met or exceeded.

Requirements

• Manage the delivery of contracted services to clients
• Ensure SLAs and KPIs are met or exceeded
• Manage the Customer P&L and contract amendments
• Identify and deliver continuous improvement ideas
• Execute Customer Governance
• Build and maintain strong client relationships
• Provide day-to-day client advice and support