Senior ServiceNow Engineer

XO Health is a health plan designed by and for self-insured employers that delivers a unified health experience for everyone. They are seeking a hands-on ServiceNow Engineer to partner with their ServiceNow Architect in building a scalable, enterprise-grade platform tailored to healthcare insurance operations.

Requirements

• Implementation & Configuration
• Module Setup
• Configure and customize ServiceNow CSM modules
• Implement and tailor HCLS modules
• Workflow Development
• Build out case management flows
• Develop utilization management processes
• Portals & Self-Service
• Create and enhance the Customer Service Portal and Member/Provider portals
• Integrations & Automations
• API & MID Server
• Automate batch transfers and event-driven messaging
• Orchestration & Flow Designer
• Leverage Flow Designer and ServiceNow Orchestration
• DevOps & CI/CD
• Implement application lifecycle management
• Assist in authoring Infrastructure as Code
• Testing, Deployment & Support
• Quality Assurance
• Conduct performance and load testing
• Collaboration & Documentation
• Cross-Functional Teamwork
• Partner with business analysts, QA engineers, and stakeholders

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship