Product Support Lead

At Xogene, we’re revolutionizing the future of clinical trial transparency through AI-powered solutions. Join our team of experts who are transforming how leading pharmaceutical and life sciences companies navigate regulatory compliance. As we continue to expand, we are seeking a seasoned Product Support Lead to lead and elevate our product support function.

Requirements

• 6+ years of experience in software support, customer success, or product operations role, with at least 2 years in a team lead or supervisory capacity
• Prior experience in building or scaling support processes for consumer-facing or SaaS software products
• Proven ability to lead, motivate, and develop a team of analysts or support specialists in a fast-paced environment

Benefits

• Mentorship from industry experts working at the intersection of AI technology and business strategy
• Clear career progression path with increasing responsibility as skills develop
• Exposure to cutting-edge AI technologies including LLMs and conversational systems
• Competitive compensation package including comprehensive benefits
• A results-oriented culture that values innovation, responsibility, and professional excellence