Product Support Specialist

We are looking for an empathetic, product-savvy Product Support Specialist to help clinicians not just use Freed — but succeed with it. This role blends frontline support with strategic impact, managing day-to-day clinician interactions while owning independent, high-impact projects that shape how Freed serves its users.

Requirements

• Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
• Excellent written and verbal communication skills
• Strong product intuition and the confidence to propose and drive improvements independently
• Experience with Intercom or similar CRM/support tools
• Comfort working with AI-powered tools and workflows
• Ability to multitask and thrive in a fast-paced, flat organization — including speaking directly with senior leadership

Benefits

• Competitive salary
• Equity in a high-growth company
• Medical, dental, and vision coverage
• Unlimited paid time off
• Company-sponsored annual retreats
• 401(k) plan to support your long-term financial goals
• Commuter stipend