Inbound Retention Specialist - Sales - US Remote - Western Region. The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers!.
Requirements
- Provide exceptional and timely customer support to strengthen Yelp's revenue retention
- Consult and educate current Yelp advertisers on ad performance metrics
- Handle escalated clients with strong listening and conflict resolution skills
- Become an expert in Yelp's advertising solutions and adapt product recommendations
- Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
- Remain organized and efficient in a fast-paced environment
Benefits
- Medical, vision, and dental
- Mental health support and services via Modern Health
- 15 days PTO
- 12 paid holidays
- One floating holiday
- 7 paid wellness days
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Work from home reimbursement
