Funding Specialist

Yendo is seeking a Funding Specialist to join their Title Operations team. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-first mindset to manage the full title life cycle, ensure compliance with state-specific DMV regulations, and provide exceptional service to customers and third parties.

Requirements

• Accurately process vehicle titles and submit documentation in accordance with state DMV requirements.
• Monitor and follow up on DMV paperwork, including rejected applications, lien placements, and duplicate title requests.
• Validate incoming titles to ensure accuracy and completeness prior to processing.
• Communicate with customers to request additional documents or clarify discrepancies related to title processing.
• Engage with external parties such as lienholders, dealerships, or DMV offices to support title resolution.
• Proactively handle customer concerns or issues that may impact the timely release of a title, including account disputes or unresolved closures.
• Manage account closures and title release steps, ensuring all necessary documentation and payments are received.
• Coordinate state-to-state title transfers and identify any compliance requirements for specific jurisdictions.
• Track titles and payments to ensure visibility and accountability throughout the title release process.
• Post payment checks to appropriate accounts in a timely and accurate manner.
• Prepare outgoing mail for title packets and documentation, ensuring compliance with mailing standards.
• Retrieve and organize mail from the PO box daily, sorting and distributing title-related documents accordingly.
• Investigate and resolve title-related concerns that may lead to customer dissatisfaction.
• Escalate complex cases to management when needed, while maintaining ownership of assigned tasks.

Benefits

• Competitive Compensation
• Insurance
• 401K
• PTO