Collections Manager

We are looking for an innovative, open and can-do and motivating leader to drive our vision and strategic priorities. In this role, you will create strategies to develop and enhance portfolio profitability, manage processes that support operational efficiency, and lead a successful Collections department.

Requirements

• Direct the roadmap, budget and delivery systems for collections and recovery processes
• Partner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections and recovery strategies
• Discover new frontiers to develop and implement effective customer contact strategies, while ensuring quality and adherence to all policies and practices
• Hire, train, coach and develop teams for success
• Collects delinquent customer accounts
• Calculates monthly bonuses for review by accounting and processing by payroll
• Adheres to the Fair Debt Collection Practices Act (FDCPA) and PCI regulations at all times
• Distributes declined payments, returned checks and special handling accounts to team members
• Performs Quality Control functions including monitoring phone calls and reviewing account activity
• Manages escalated calls when a matter requiring manager assistance arises
• Documents all interactions with owners in account comments to include payment arrangement details and such
• Approves time off requests and schedule changes for team members. Issues payroll approval as needed
• Completes all required Company trainings and compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures
• Performs other related duties as assigned

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Paid Holidays
• Health Insurance