Associate Publisher Operations Analyst
YextHyderabad, Telangana, India
Posted March 13, 2026
Full Time
About the Company
Yext is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere.
Job Description
Yext is seeking an Associate Publisher Operations Analyst to investigate, escalate, and resolve technical issues across a network of over 200 publishers. The ideal candidate will have a can-do attitude, a strong attention to detail, a problem-solving mindset, and a proven ability to learn quickly.
Requirements
- Become a Listings Specialist – Master core Yext concepts and continuously learn to stay current in both depth and breadth for a product that rapidly evolves both internally and externally
- Act as a First Responder in Publisher Support – Investigate, escalate, and resolve a diverse range of client issues across the Yext Publisher Network.
- Be a Client Advocate – Be a client-facing representative of Yext, guiding clients through challenging issues; ensuring professionalism, active listening, and a clear understanding of the needs of our clients
- Become an expert in the Yext software and the Yext Publisher Network
- Troubleshoot reported product and publisher issues to diagnose and provide accurate and complete information to our customers
- Liaise with Publishers to drive resolution and communicate work status to clients
- Work cross-functionally to deliver exceptional service, and ensure we are exceeding client expectations - every time!
- Follow complex processes and understand nuances to troubleshoot product and publisher issues
- Refer to and help build out internal process documentation
- Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
- Manage and prioritize multiple inbound requests and drive to completion
- Adhere to ticket management strategies and ensure adherence to the SLA
- Maintain a focus on excellence by meeting or exceeding quarterly targets, including Quality Assurance (QA), Customer Satisfaction (CSAT), and productivity (set KPIs)
Benefits
- Performance-Based Compensation
- Comprehensive Leave Package
- Health & Wellness Offerings
- Relocation Benefits
- World-Class Office & Building Amenities
