Member Experience Director
YMCA of Metropolitan DetroitRoyal Oak, Michigan, United States
Posted April 3, 2026
43888 - 43888 USD
Full Time
About the Company
The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility.
Job Description
The YMCA of Metropolitan Detroit is hiring a Member Experience Director to support all aspects of a high-quality YMCA user experience. This role involves planning, coordinating, and administering membership retention efforts, ensuring exceptional service and assistance to members, prospective members, and guests.
Requirements
- Bachelor's degree in a related field preferred or equivalent professional experience in business/customer service required.
- Must be a self-directed, innovative, and creative person.
- Must have the ability to relate to a wide variety of individuals and have a can-do, proactive attitude with a willingness to help wherever needed.
Benefits
- FREE Family Membership & Discounted Access to Programs
- Flexible Scheduling
- Family-friendly Work Environment
- Employee Assistance Program & Retirement Plan