WELCOME CENTER

The Welcome Center Representative is responsible for creating a welcoming, helpful, and safe environment for all members, guests, and program participants.

Requirements

• Greet and assist members, guests, and program participants in a friendly and professional manner
• Provide information on YMCA programs, services, schedules, and policies
• Support membership sales, retention, and tours in accordance with YMCA guidelines
• Process program registrations, membership transactions, and payments accurately
• Answer phone calls, emails, and general inquiries promptly and courteously
• Handle cash, credit card transactions, and financial close out procedures following YMCA policies
• Respond appropriately to member concerns and escalate issues as needed
• Support branch safety procedures, including emergency protocols
• Assist with general administrative tasks and special projects as assigned