Supervisor, Customer Service
Yokohama TireSanta Ana, California, United States
Posted February 4, 2026
70000 - 75000 USD
Full Time
About the Company
Yokohama Tire Corporation is a leading manufacturer and marketer of premium tires in North America, offering a comprehensive range of products for high-performance, light truck, passenger car, and commercial vehicles. As part of The Yokohama Rubber Co., Ltd., the company leverages over a century of expertise to innovate and deliver exceptional performance. Yokohama's extensive sales network and commitment to technology make it a prominent player in the automotive and transportation industries.
Job Description
The Customer Service Supervisor is responsible for supervising operations within the department, including reconciling customer accounts and ensuring equal distribution of work volume among the staff, to provide all YTC customers with timely and courteous service.
Requirements
- Coach and develop Customer Service Account Specialists
- Provide instruction and assign duties to Customer Service Account Specialists
- Train and instruct newly hired employees
- Conduct quarterly review of S.M.A.R.T. goals
- Audit and evaluate calls
- Resolve escalated complaints
- Identity opportunities for operational enhancement
- Make recommendations to management
- Assist team in prioritizing and creating daily tasks
- Oversee Account Specialist management of dealer and/or national accounts
Benefits
- Competitive salary
- Benefits package
- Opportunities for career advancement
