Copy of Operations Manager (m/f/d)
Yoummday GmbHMunich, Bavaria, Germany • Berlin, Germany • Lower Saxony, Germany • Germany
Posted October 13, 2025
Full Time
About the Company
yoummday is a leading SaaS platform transforming customer experience through AI and skilled professionals. Our comprehensive solutions simplify recruitment, management, and billing for remote teams while enhancing operational efficiency. With rigorous verification and security checks, yoummday ensures unparalleled quality in telesales, customer service, and outsourcing services, attracting over 70 global firms including Fortune 500 companies.
Job Description
We are seeking a highly motivated Operations Manager to join our team in Munich, Berlin, or Halle (remote). The role involves overseeing customer service projects, team leadership, project management, and analysis to improve processes and customer satisfaction. The manager will coordinate internal and external stakeholders and drive process improvements.
Requirements
- Completed professional qualification
- Solid experience in project management and team leadership
- Fluency in German
- Fluency in English
- Strong communication skills
- Client-focused approach
- Analytical mindset
- Motivation and persuasive skills
- Self-assured confidence
- Adaptability to fast-changing situations
Benefits
- Vacation
- Lunch allowance
- Corporate Benefits discount
- JobRad-Leasing
- Retirement savings contributions (bAV & VL)
- Team and company events
