Operations Manager (m/f/d)- Sofia,Bulgaria
Yoummday GmbHSofia, Sofia-City, Bulgaria
Posted October 9, 2025
Full Time
About the Company
yoummday is a leading SaaS platform transforming customer experience through AI and skilled professionals. Our comprehensive solutions simplify recruitment, management, and billing for remote teams while enhancing operational efficiency. With rigorous verification and security checks, yoummday ensures unparalleled quality in telesales, customer service, and outsourcing services, attracting over 70 global firms including Fortune 500 companies.
Job Description
We are seeking an Operations Manager to lead customer service projects for a well-known client, overseeing operational and process-related aspects. This role involves leading up to 5 team leads managing up to 25 freelancers, managing project scope, leading team performance, and improving project outcomes with a strong analytical mindset and stakeholder management skills.
Requirements
- Completed professional qualification
- Solid experience in project management and team leadership
- Strong communication skills
- Fluency in German
- Fluency in English
Benefits
- Meal vouchers
- Multisport Card subsidy
- Medical and dental care support
- Team and company events