Operations Manager

YouTrip Australia is seeking an experienced Operations Manager to lead the offshore customer support team and own end-to-end customer operations for Australian users. The role combines people leadership, operational ownership, and customer advocacy.

Requirements

• 4+ years of experience in customer operations, customer experience, or support leadership
• Proven experience managing offshore or distributed customer support teams
• Strong customer-centric mindset
• Background in fintech, financial services, or another regulated industry
• Solid understanding of Australian customer expectations, consumer protection, and AML/KYC concepts