Customer Success Manager - Federal

Customer Success Manager for Federal is responsible for advocating for customers, managing customer requirements, being a Legion expert, leading customer onboarding, demonstrating value, building high-quality relationships, ensuring renewals, providing feedback, managing issues, and collaborating with engineering to ensure timely resolution to customer issues.

Requirements

• SECRET or TS/SCI Security Clearance
• Significant experience as a CSM or AM working with the government
• Willingness to travel
• Experience with a technical product
• Exceptional communication skills
• Proven ability to collaborate
• Understanding of AI technologies