Customer Success Manager - Federal

1Kosmos is seeking a Customer Success Manager to join their high-growth team with a focus on the federal government sector. The CSM will work closely with federal program stakeholders, security/compliance teams, and internal functions to deliver exceptional onboarding, support, and expansion outcomes.

Requirements

• U.S. Citizen
• 3-7 years of experience in Customer Success, Program Management, or Federal Account Management
• Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
• Experience at an identity, cybersecurity, or SaaS platform company
• Strong communication and relationship-building skills with technical and non-technical stakeholders
• Ability to project manage complex onboarding/deployments across functions
• Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Relocation Assistance