Customer Success Manager - Federal

1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. We're seeking a Customer Success Manager to join our high-growth team with a focus on the federal government sector.

Requirements

• U.S. Citizen (mandatory for federal work)
• 3–7 years of experience in Customer Success, Program Management, or Federal Account Management
• Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
• Experience at an identity, cybersecurity, or SaaS platform company
• Strong communication and relationship-building skills with technical and non-technical stakeholders
• Ability to project manage complex onboarding/deployments across functions
• Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust

Benefits

• Flexible work arrangements
• Opportunity to work with a mission-driven company
• Cross-functional collaboration with leaders across Product, Engineering, and Security