Customer Success Manager - Federal

1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces through advanced passwordless authentication and identity verification, reducing fraud, securing access, and simplifying identity management at scale.

Requirements

• U.S. Citizen (mandatory for federal work)
• 3–7 years of experience in Customer Success, Program Management, or Federal Account Management
• Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
• Experience at an identity, cybersecurity, or SaaS platform company
• Strong communication and relationship-building skills with technical and non-technical stakeholders
• Ability to project manage complex onboarding/deployments across functions
• Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement