Client Support Specialist

YWCA Seattle King Snohomish is seeking a Client Support Specialist to provide high-quality, culturally responsive customer service to residents, clients, guests, staff, volunteers, donors, and community members. The successful candidate will have excellent interpersonal skills, a positive attitude, and the ability to work in a diverse environment.

Requirements

• Customer Service: Greets residents, guests and clients, answers questions about various YWCA programs with a positive and professional attitude.
• Maintain knowledge of YWCA resident resources, services, and staff and can make appropriate inter-agency referrals.
• Answers all incoming calls: directing them to appropriate departments and takes messages, and answers inquiries regarding all resources and services offered by the YWCA.
• Maintains calm, caring and professional demeanor at all times, especially during stressful situations.
• Communicates effectively and appropriately in a diverse environment: Maintains confidentiality, discretion and professionalism and maintains proper client/staff relationship boundaries.

Benefits

• Medical insurance
• Generous vacation
• Holiday, sick leave plans
• Outstanding retirement plan