Front Desk Associate - Part-Time

The Front Desk Associate is responsible for providing high-quality customer service to clients and visitors at the Edmonds New Start Center (EDNSC), a 24/7 emergency housing facility. This part-time position requires a positive attitude, professional appearance, and commitment to social justice and diversity. The associate will handle incoming calls, process mail, monitor access control, and provide resources and referrals to visitors and clients.

Requirements

• Customer Service
• Answer all incoming calls, direct them to appropriate departments, and take messages
• Ensure the front desk lobby and all common areas are neat, clean, and sanitized
• Help prepare and distribute daily cold-prepared meals to clients
• Incorporate the YWCA's Social Justice Initiative
• Treat all visitors, clients, staff, and volunteers with respect and dignity
• Maintain working knowledge of fire, safety and disaster plans
• Work collaboratively with the security team to secure the front lobby and computer areas
• Manage deliveries, mail, and shipment arrivals in accordance with applicable procedures
• Maintain confidentiality, discretion and professionalism
• Demonstrated cultural competency and ability to interact respectfully with people of diverse backgrounds
• Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced, high-traffic environment
• Ability to adapt to changing schedules or urgent priorities
• Positive, professional demeanor under stress, with excellent interpersonal and communication skills
• Basic computer literacy with ability to use Outlook, Microsoft Word, Excel, and Sharepoint
• Ability to listen and respond appropriately to client and staff needs, concerns, and complaints

Benefits

• Paid Vacation
• Paid Holidays
• Paid Sick Leave
• Retirement Plan
• Medical Insurance