Operations Manager

Operations Manager position at a fast-growing digital marketing agency specializing in performance-driven campaigns for high-ticket service businesses.

Requirements

• Collect, organize, and maintain all creative assets
• Prepare complete, ready-to-edit packages for editors
• Write and manage editor briefs
• Assign editors and track deadlines
• Review drafts, manage revisions, and approve final deliverables
• Ensure consistent quality across all client work
• Turn client requests into clear, actionable tasks
• Assign owners and deadlines for every task
• Track progress, close completed tasks, and prevent stalled work
• Monitor client account health and resolve issues proactively
• Manage editors, designers, media buyers, and automation contractors
• Coordinate shoots, schedules, and resources
• Track performance, reliability, and adherence to standards
• Ensure all vendors meet company quality expectations
• Review ads, copy, links, offers, and assets before client delivery
• Test systems and campaigns before launch
• Catch errors before clients see them
• Create action plans for underperforming campaigns
• Enforce booking and deposit policies
• Maintain appointment quality standards
• Review calls and flag issues when needed
• Provide status updates and filter distractions
• Escalate only key decisions to the CEO
• Protect the CEO's time and focus
• Document, maintain, and enforce SOPs
• Train team members and contractors
• Improve broken or inefficient processes
• Build scalable, repeatable systems
• Lead the team and hold members accountable for deadlines and quality
• Track capacity, timelines, resources, and budgets
• Support onboarding and training
• Act as the integrator to the CEO's vision
• Surface risks, inefficiencies, and opportunities early
• Drive continuous improvement across operations and service delivery

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance