Staff Cloud Support Engineer

The Staff Cloud Support Engineer provides critical support in ensuring the health, performance, and availability of Zadara’s products. The contractor serves as subject matter experts, taking the lead in troubleshooting complex issues across our products and the underlying infrastructure and technologies.

Requirements

• 10+ years of experience and expertise in at least one of the following: Cloud computing architecture and services (AWS, Azure, GCP) and/or Virtualization systems (VMware KVM, Openstack)
• Storage systems including internal architecture (NAS, block storage, object storage)
• Network design, troubleshooting and equipment configuration including L2 and L3 (switches, firewalls, routers, etc) with a minimum of CCNA level of Network admin
• Solid experience in administration, configuration and tuning of Linux or Windows systems
• Solid experience in microservices and orchestration like docker, Kubernetes
• Knowledge of backup solutions is considered an added benefit, providing a competitive edge in managing comprehensive data protection strategies
• Knowledge in CSI driver, SNMP, and Active Directory/LDAP configurations
• Experience with configuration management systems (Ansible, Chef, Puppet)
• Scripting experience (Python, Bash, etc)
• Excellent communication skills including prior client-facing experience and excellent team player
• Bachelor’s Degree in Information Technology or Computer Science

Benefits

• Comprehensive documentation
• Training and knowledge-sharing opportunities
• Collaboration with engineering team on complex issues