Service Delivery Manager (German Speaking)

We're a rapidly expanding global leader in Tech HR and payroll solutions. We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Requirements

• Serve as the primary point of contact for the client ensuring an exceptional customer experience and high-quality service delivery.
• Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analysing KPIs related to service excellence and customer satisfaction.
• Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
• Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
• Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.

Benefits

• Flexible work arrangements: hybrid model balancing remote and in-office work.
• Premium health insurance with platinum-level coverage, including sports, dentistry, mental health support, massages, and more.
• Daily meal perks: lunch compensation, office snacks, soft drinks, and everything you need to craft a barista-style cappuccino or latte.
• Extra vacation days, seniority-based additional leave, paid doctors visit hours, and flexible working time.
• Continuous learning opportunities: training, career coaching, and professional development opportunities.
• Career growth: a clear progression path, global career opportunities within the group, and an annual, transparent salary review.
• Team spirit & events: annual winter and summer celebrations, regular team-building activities, and a company sports club for marathons, charity runs, cycling races, and more.
• Supportive & inclusive workplace: a diverse international team, values rooted in Scandinavian culture, and strong engagement and employee experience scores.
• Additional perks: paid participation in sports events and a range of benefits designed to support your well-being, flexibility, and work-life balance.