Client Service Team Lead

The Client Service Team Lead is a pivotal technical SME within the Client Services department, responsible for driving operational excellence and delivering outstanding client experiences. This role combines mentorship, technical subject matter expertise, and project leadership to ensure seamless support for clients and continuous improvement across the organization.

Requirements

• 6 years of combined project management and client service experience within healthcare or financial services
• Technical expertise within a SaaS environment
• Bachelor’s degree preferred
• Familiarity with Zelis Advanced Payer Platform, Jira, and/or Salesforce
• Willingness to travel occasionally and work flexible hours as needed
• Strong client and associate focus with the ability to build and sustain productive relationships
• Clear, accurate, and effective communication in both oral and written formats
• Active contribution to team success and collaboration
• Advanced problem-solving capabilities, with sound judgment and the ability to resolve complex issues under pressure
• High initiative and motivation to exceed goals and proactively address challenges
• Effective planning and organization skills, with the ability to prioritize tasks and manage resources efficiently
• Commitment to upholding Zelis’ vision and IMPACT values in decision-making and daily actions
• Dedication to delivering exceptional customer service and satisfaction
• Ability to meet high standards of service and quality under tight deadlines
• Willingness to expand technical and operational knowledge continuously
• Strong understanding and compliance with HIPAA, security, and regulatory policies

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement