Zenas is a clinical-stage global biopharmaceutical company seeking a Senior Director, Commercial Systems to develop and execute the commercial technology strategy and roadmap in preparation for Zenas' first product launch and sustained commercial operations.
Requirements
- Develop the commercial technology strategy and multi-year roadmap
- Lead the end-to-end evaluation, selection process, and implementation of the commercial technology ecosystem
- Define the target-state commercial systems architecture
- Build and present business cases for commercial technology investments
- Partner with Commercial Insights and Operations to architect and operate the commercial data warehouse
- Drive master data management (MDM) strategy for HCP, HCO, and customer data
- Enable self-service analytics and business intelligence capabilities
- Support the design and delivery of field force performance reporting, territory alignment, call planning, incentive compensation data, and key commercial KPIs
- Serve as the IT subject matter expert on Sales, Sales Operations, Marketing, Marketing Operations, Medical Affairs, and related commercial business processes
- Lead the implementation and optimization of CRM
- Support omnichannel marketing capabilities
- Partner with Medical Affairs to implement and support technology solutions for medical information, medical education, KOL management, and field medical CRM
- Support Market Access and Patient Services technology needs
- Ensure all commercial systems and data practices comply with applicable regulations
- Develop and execute the field hardware strategy for field-based teams
- Implement and manage field force technology support
- Manage the deployment, configuration, and ongoing optimization of field-facing tools and applications
- Drive strategic vendor assessments, selection, and ongoing management of commercial technology partners and system integrators
- Manage vendor contracts, SLAs, and performance metrics
- Prioritize, oversee, and manage the portfolio of commercial IT projects
- Coordinate with IT leadership on budget planning, resource allocation, and strategic planning for the commercial systems function
- Partner with Cybersecurity and GxP Systems functions to ensure commercial platforms meet security, privacy, and compliance standards
Benefits
- Competitive compensation and benefits package
- Annual performance bonus
- Equity
- Full range of benefits
- Other incentive compensation plans
