AI Services Consultant
ZendeskMexico City, State of Mexico, Mexico
Posted March 4, 2026
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Job Description
AI Services Consultant role is integral to delivering quick time to value while guiding customers through their configuration and optimization of Zendesk AI Platform. As a technical expert and trusted advisor, provide technical solutions and remove roadblocks for customers to drive resolutions on the AI Platform.
Requirements
- Minimum 3+ years of related experience in Consulting / Professional Services
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion
- Bachelorâs degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance