Senior AI Services Consultant
ZendeskMexico City, State of Mexico, Mexico
Posted March 4, 2026
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Job Description
As a Senior AI Services Consultant at Zendesk, you will provide technical solutions and remove roadblocks for customers to drive resolutions on our AI Platform, acting as a technical expert and trusted advisor.
Requirements
- 5+ years of related experience in Consulting / Professional Services
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion
- Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred
Benefits
- Opportunity to work on AI-powered Resolution Platform
- Hybrid work experience
- Rich onsite experience with connection, collaboration, learning, and celebration
- Flexibility to work remotely for part of the week