AI Success Strategist, Customer Success
ZendeskSingapore, Singapore
Posted February 26, 2026
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Job Description
As an AI Success Strategist, you will be responsible for owning the multi-year AI roadmap for complex enterprise clients in the APAC region. You will bridge the gap between technical deployment and business transformation, ensuring AI initiatives scale predictably to deliver measurable ROI, Automated Resolution growth, and Gross Revenue Retention.
Requirements
- 5+ years of experience in Customer Success, Technical Account Management (TAM), or Management Consulting within the Enterprise SaaS industry.
- 1+ years of direct experience in AI-related projects (e.g., Chatbots, NLP, Machine Learning, or Automation workflows).
- Proven track record in a GTM (Go-To-Market) role, managing large-scale software adoption programs with measurable impact on Churn and Expansion.
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
- Strong familiarity with Agile methodologies and project management frameworks.
Benefits
- Hybrid work schedule
- Opportunity to work with a global company with a diverse team
- Access to training and development opportunities