Senior Full Stack Engineer, Solve Voice
ZendeskAustin, Texas, United States • Madison, Wisconsin, United States • San Francisco, California, United States
Posted May 20, 2026
145000 - 217000 USD
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Job Description
Join Zendesk as a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable. Design and implement backend services powering real-time voice conversations, focusing on latency, reliability, and observability.
Requirements
- Design and implement backend services powering real-time voice conversations, focusing on latency, reliability, and observability.
- Build integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services.
- Ship end-to-end product features across backend systems and user-facing web experiences when required.
- Improve platform reliability and performance: monitoring, tracing, autoscaling, and failure recovery.
- Address real-time interaction challenges such as turn-taking, interruptions, responsiveness, and graceful handoff to humans.
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
