Senior Machine Learning Engineer - Platform
ZendeskGeelong, Victoria, Australia • New South Wales, Australia
Posted May 27, 2026
Full Time
About the Company
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
Job Description
Zendesk is building production AI systems that autonomously resolve customer service tickets. We are now scaling beyond individual agent capabilities and investing in the platform foundation that powers reliable, secure, and measurable agentic services across the company.
Requirements
- 5+ years of backend experience (Java, Go, or Python)
- Hands-on experience in agent architectures (planning, tool dispatch, memory, error recovery)
- Excited by open standards like MCP and understand the complexity of API design, capability negotiation, and security/sandboxing for tool execution
Benefits
- Generous Paid Time Off
- 401k Matching
- Relocation Assistance
- Tuition Reimbursement
- Health insurance
- Flexible working hours
- Hybrid work arrangement