Staff Machine Learning Engineer
ZendeskMelbourne, Victoria, Australia • Sydney, New South Wales, Australia
Posted May 22, 2026
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Job Description
Staff ML Engineer to push the architecture of production AI agents further, build domain-specialized agent models, and harden evaluation and guardrails at enterprise scale.
Requirements
- 5+ years building production ML/AI systems
- Hands-on experience in agent architectures (planning, tool dispatch, memory, error recovery)
- Strong evaluation instincts
- Python and PyTorch fluency
- Familiarity with at least one agent framework
Benefits
- Hybrid way of working
- Flexible remote work options