Senior Software Engineer - AI Copilot

At Zendesk, our focus is helping our customers build great relationships with their customers. We are looking for a Senior Software Engineer to join our AI Copilot organisation, delivering AI-powered product features at Zendesk scale, taking ownership of significant pieces of work from design through to production.

Requirements

• 5+ years of experience building and operating large-scale, Internet-facing applications.
• Fluent in Ruby; working proficiency in Python is a big plus.
• Solid experience with distributed systems, RESTful APIs, and cloud infrastructure (AWS).
• Experience with containerised deployments (Docker, Kubernetes) and CI/CD practices.
• A track record of owning features end-to-end and delivering them to production with high quality.
• Ability to work with uncertainty and the flexibility to pivot with changing priorities.
• Comfort working in a team alongside ML engineers and scientists — you don't need to be an ML expert, but you should be curious and able to collaborate effectively across disciplines.

Benefits

• Hybrid work model
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance