Join Zendesk and help shape the next-generation Admin Experience. You'll lead the development of a feature-rich system that helps company admins onboard, adopt, and manage Zendesk products with ease, while also empowering internal teams to integrate their solutions efficiently.
Requirements
- 12+ years of experience in full-stack software engineering, with expertise in building enterprise-scale SaaS or large web applications
- 10+ years of experience working with JavaScript and TypeScript, as well as frameworks like React and Redux
- Strong backend expertise in Ruby on Rails or similar object oriented backend languages, with experience designing high-scale API-driven service management architectures
- Experience of Integrating and optimizing Large Language Model (LLM)–based features, enabling intelligent workflows and automation along with prompt engineering knowledge
- Experience with testing libraries such as Cypress, Jest, and React Testing Library
- Deep experience working with REST APIs, designing and implementing scalable data layers
- Proven ability to own, drive, and deliver complex, large-scale enterprise software solutions
- Strong experience with version control tools, CI/CD pipelines, and modern development workflows
- Experience leading and mentoring teams of engineers while collaborating closely with Design, Product, and Engineering counterparts
- Expertise in multi-tenant SaaS architecture, ensuring backend scalability, data integrity, and structured service workflow extensibility
- Ability to operate autonomously and drive projects forward with minimal oversight
- Excellent problem-solving, critical thinking, and collaboration skills
- Strong verbal, written, and interpersonal communication skills in English
Benefits
- Flexible work schedule
- Opportunity to grow your career
- Work with a top-tier engineering team, solving complex problems at a global scale