Staff Software Engineer (Frontend: React, Typescript, Javascript, BE-Ruby +AI)

Join Zendesk and help shape the next-generation Admin Experience. You'll lead the development of a feature-rich system that helps company admins onboard, adopt, and manage Zendesk products with ease, while also empowering internal teams to integrate their solutions efficiently.

Requirements

• 12+ years of experience in full-stack software engineering, with expertise in building enterprise-scale SaaS or large web applications
• 10+ years of experience working with JavaScript and TypeScript, as well as frameworks like React and Redux
• Strong backend expertise in Ruby on Rails or similar object oriented backend languages, with experience designing high-scale API-driven service management architectures
• Experience of Integrating and optimizing Large Language Model (LLM)–based features, enabling intelligent workflows and automation along with prompt engineering knowledge
• Experience with testing libraries such as Cypress, Jest, and React Testing Library
• Deep experience working with REST APIs, designing and implementing scalable data layers
• Proven ability to own, drive, and deliver complex, large-scale enterprise software solutions
• Strong experience with version control tools, CI/CD pipelines, and modern development workflows
• Experience leading and mentoring teams of engineers while collaborating closely with Design, Product, and Engineering counterparts
• Expertise in multi-tenant SaaS architecture, ensuring backend scalability, data integrity, and structured service workflow extensibility
• Ability to operate autonomously and drive projects forward with minimal oversight
• Excellent problem-solving, critical thinking, and collaboration skills
• Strong verbal, written, and interpersonal communication skills in English

Benefits

• Flexible work schedule
• Opportunity to grow your career
• Work with a top-tier engineering team, solving complex problems at a global scale